There has been much discussion on how information technology (IT) professionals need to incorporate the human interaction skill of empathy to stay relevant and employable in the age of artificial intelligence (AI) and robotics.
But an interesting twist and possible employment niche for forward-thinking IT professionals is: how can we test and measure empathy, and then use this knowledge to better serve our customers and each other. Is technology able to teach us how to be more empathic?
Our tests and measurements need to change Customer-focused companies are interested and have been collecting customer feedback for years. They conduct Net Promoter Scores (NPS), Smileback surveys, and all kinds of voice, email, and in-person survey collection. And while this information is consistent in quality of data collection, and provides quantifiable transactional and functional customer experience information, surveys do not help us understand customer emotion.
A survey can’t accurately measure common […]
The technical requirements of an IT professional are always evolving. To advance your career, it’s the transferable, soft skills that will get your resume noticed or get you promoted. Communication skills, innovation, and business acumen are the skills that will separate you from the other IT applicants, as well as the new IT replacement of artificial intelligence (AI) and robotic replacement.
Enhancing your Communication and Empathy Skills Enhancing your soft skills is a lifelong pursuit. Practice by listening to others and then asking questions to ensure you understand the meaning, intent and emotion of what is being said. Work to understand your entire business, not just the function of the IT department. And above all else, express empathy. People want to be surrounded by people they like and that understand them.
Be an Innovator and Problem Solver Highlighting ways that you have creatively approached a problem demonstrates that you […]
The IT department often does double duty as the company internet policing agency. If you are an IT professional that’s in charge of monitoring or securing your company’s network, it’s a strong probability that you’ve had executive level conversations about blocking employee’s usage of certain websites.
Does Blocking Websites Actually Boost Productivity? According to a new report from Spiceworks, the answer is “YES!”
In organizations that place no restrictions on web activity, some 58 percent of employees spend at least four hours per week on websites unrelated to their job. That’s the equivalent of 26 workdays per year. But in organizations that block access to social media, only 30 percent of employees spend at least four hours per week on such websites.
What Websites are Being Blocked Of those companies that blocked certain websites from their corporate networks, here’s the breakdown of what they blocked:
85 percent banned illegal […]
Information technology (IT) departments are often thought of as the supportive team to the business-side. If a Chief Information Officer (CIO) wants to change this mindset, they need to stop waiting for sales and business development directors to come to them with client/user requests.
Instead, create a proactive IT department with these steps that will increase your productivity.
Create a Culture of Change As a CIO, challenge your team to be proactive and approach the business stakeholders with new ways technology can enable their teams to meet goals and solve problems. A proactive approach gives your team a leadership and consultative role within your company, your employees will have increased job satisfaction and will feel ownership over the projects they are collaborating or leading.
Develop a Mentorship Program Creating a mentoring program that pairs new IT graduates with seasoned IT pros helps the newer techs develop much needed IT […]
If you are thinking that it’s time to quit your information technology (IT) job, well, most likely it is. But, before you polish up your resume and call a recruiter, review these 7 signs that it truly is time to quit your job.
You lost your motivation Lack of motivation happens from being overworked, underworked, not challenged or too challenged. When was the last time you were proud of your work? If it’s more than a few months, it’s time to move on. You Don’t See a Future Where do you see yourself 2 years from now? If you’re not picturing your current employer, move on. You’re Not Learning In the profession of information technology, you need to continual learning and through new projects, technology and systems. If you’re doing the same thing every day, you need to move on. It’s a Negative Environment If you dread going to […]
What makes a network engineer successful and of the successful network engineers, what are three skills of the MOST successful ones? There are a few common traits that consistently make the difference between a good and great network professional.
Communication is Key It’s the soft skills that make or break a successful network engineer. The stereotypical IT guy, that is a nonverbal, or worse, sarcastic and condescending quickly gets a bad reputation within an organization.
On the other hand, the friendly and positive IT network professional that is happy to help and can explain technical concepts in plain, digestible language is an asset to the organization.
Continual Education Technology is an industry that you must continually learn and develop your skills, certifications and experiences. A desirable network engineer will have several vendor specific certifications, with Cisco CCNA being the most sought after as well as the most common.
All Chief Information Officers (CIOs) have a first day, a first presentation and several first mistakes. If your company is on the recruitment search for a CIO, then review these four early career mistakes and how to find the candidate that can avoid them.
A newly hired CIO will have many new projects, maintenance roles, collaboration projects with various team members and its own tech team to manage. Additionally, there are potential disaster scenarios, such as hacks, malware, ransomware, etc. they need to be accountable for.
As with any technology leadership role, mistakes happen, let’s look at the four early CIO career mistakes and provide advice on how to avoid them.
Love the Everyday Work With 80 percent of technology budgets going towards maintenance, support and upgrades, it’s fair to say your CIO will be spending a significant portion of their time managing maintenance and support services. When recruiting […]
What’s your failure process? If your organization doesn’t have a documented failure process, then take the lead from Google and model how they learn from failure and why it’s important for your company to incorporate a failure process into its culture.
Recently, Google described its postmortem – the internal process they use to document and learn from mistakes. Ideally, postmortem also stops the mistake from escalating into a larger problem or repeating the same failures.
3 Lessons to Learn from Google’s postmortem Identify the most important problems. “A postmortem is the process our team undertakes to reflect on the learnings from our most significant undesirable events. Incidents happen, but not all require a postmortem.” explains Google’s site reliability engineers.
Google creates postmortems for any event they wish to avoid in the future, or if a partner team wishes to document the root cause of a breakdown (or a close […]
It’s that time. Time to move on in your technology career. As a first step, start by evaluating your programming languages and determine where you have a skill gap.
If you thought C programming language was dead, think again. C programming is the go-to language for most developers and still ranks highly on the programming-language indexes of RedMonk and TIOBE.
Evolution of C C language is one of the original programming languages, right up there with Assembly and FORTRAN. The difference is, 46 years later C is still going strong. The reason: Evolution. C is always releasing updated versions to keep pace with new functions.
Why C? By brushing up on your C skills you will be able to read and write code for a large number of platforms, including microcontrollers, advanced systems and operating systems.
C or C++ C++ is an extension of C. It is quite difficult […]
Looking for an in-demand career path?
Big Data positions are in high demand. In particular, two high-paying positions that enterprise and research institutions are seeking are data scientists and data engineers.
Let’s compare the key differences in the roles and responsibilities of a data scientist and a data engineer to help you decide which one is right for your career.
Big Data is defined by Merriam-Webster as, “an accumulation of data that is too large and complex for processing by traditional database management tools.”
With data sets this large, new roles have emerged to manage, query, interpret and visualize the data. Additionally, the data then needs to be turned into actionable insights to help business and organizations. The roles of data scientist and data engineer are found in large, enterprise corporations and organizations, as well as research and governmental institutions. Both positions have enormous growth potential and have been […]