When recruiting and interviewing for a technology role, most hiring managers know that they need to look beyond the resume and certifications and learn the soft skills, like initiative, innovation and communication abilities of the candidate.
Here are seven situational and behavioral questions to ensure your next tech candidate has the skills needed to excel in their role.
Explain [this] technology in layman’s terms The ability to communicate with non-technical people is imperative. You can assess candidates’ communication skills with this interview question. Do they avoid obscure acronyms and jargon? How well can they break down a complicated process? Try asking a few obvious follow-up questions to get sense of how they’d interact with fellow employees and managers.
How do you keep your technology skills current? Tech professionals work hard to keep their skill set current, and they do that by reading blogs, taking courses, joining hackathons and taking […]
The chances of losing a top employee from your IT staff are quite high these days. According to recent studies, 40 percent of IT professionals are planning to look for a new job within the next 6 months, and close to 70 percent are passively looking. As an employer, how do you retain your best IT staff?
We asked our team of recruiters to share the best and most innovative practices they have seen to increase retention in IT teams. Here are the top five suggestions:
Show Respect Respect for the individual employee, for the work they do, and for the role their department contributes to the overall organization is all important in ensuring your information technology professionals feel like contributing members of your organization.
Too often, IT departments are treated as cost centers or referred to in one dimensional stereotypes. You can show respect to your IT members […]
There has been much discussion on how information technology (IT) professionals need to incorporate the human interaction skill of empathy to stay relevant and employable in the age of artificial intelligence (AI) and robotics.
But an interesting twist and possible employment niche for forward-thinking IT professionals is: how can we test and measure empathy, and then use this knowledge to better serve our customers and each other. Is technology able to teach us how to be more empathic?
Our tests and measurements need to change Customer-focused companies are interested and have been collecting customer feedback for years. Companies often also implement customer service solutions such as help desk software by Salesforce to maintain healthy communications with their customer base. They conduct Net Promoter Scores (NPS), Smileback surveys, and all kinds of voice, email, and in-person survey collection. And while this information is consistent in quality of data collection, and […]
The IT department often does double duty as the company internet policing agency. If you are an IT professional that’s in charge of monitoring or securing your company’s network, it’s a strong probability that you’ve had executive level conversations about blocking employee’s usage of certain websites. Check out OfficeMonster.co.uk for more ways to improve productivity.
Does Blocking Websites Actually Boost Productivity? According to a new report from Spiceworks, the answer is “YES!”
In organizations that place no restrictions on web activity, some 58 percent of employees spend at least four hours per week on websites unrelated to their job. That’s the equivalent of 26 workdays per year. But in organizations that block access to social media, only 30 percent of employees spend at least four hours per week on such websites.
What Websites are Being Blocked Of those companies that blocked certain websites from their corporate networks, here’s […]
Information technology (IT) departments are often thought of as the supportive team to the business-side. If a Chief Information Officer (CIO) wants to change this mindset, they need to stop waiting for sales and business development directors to come to them with client/user requests.
Instead, create a proactive IT department with these steps that will increase your productivity.
Create a Culture of Change As a CIO, challenge your team to be proactive and approach the business stakeholders with new ways technology can enable their teams to meet goals and solve problems. A proactive approach gives your team a leadership and consultative role within your company, your employees will have increased job satisfaction and will feel ownership over the projects they are collaborating or leading.
Develop a Mentorship Program Creating a mentoring program that pairs new IT graduates with seasoned IT pros helps the newer techs develop much needed IT […]
All Chief Information Officers (CIOs) have a first day, a first presentation and several first mistakes. If your company is on the recruitment search for a CIO, then review these four early career mistakes and how to find the candidate that can avoid them.
A newly hired CIO will have many new projects, maintenance roles, collaboration projects with various team members and its own tech team to manage. Additionally, there are potential disaster scenarios, such as hacks, malware, ransomware, etc. they need to be accountable for.
As with any technology leadership role, mistakes happen, let’s look at the four early CIO career mistakes and provide advice on how to avoid them.
Love the Everyday Work With 80 percent of technology budgets going towards maintenance, support and upgrades, it’s fair to say your CIO will be spending a significant portion of their time managing maintenance and support services. When recruiting […]
What’s your failure process? If your organization doesn’t have a documented failure process, then take the lead from Google and model how they learn from failure and why it’s important for your company to incorporate a failure process into its culture.
Recently, Google described its postmortem – the internal process they use to document and learn from mistakes. Ideally, postmortem also stops the mistake from escalating into a larger problem or repeating the same failures.
3 Lessons to Learn from Google’s postmortem Identify the most important problems. “A postmortem is the process our team undertakes to reflect on the learnings from our most significant undesirable events. Incidents happen, but not all require a postmortem.” explains Google’s site reliability engineers.
Google creates postmortems for any event they wish to avoid in the future, or if a partner team wishes to document the root cause of a breakdown (or a close […]
Ego is an essential part of leadership. Yet, ego-driven behavior is often the reason for failure when it comes to launching new technology innovations.
In the tech industry, being innovative and entrepreneurial are coveted and expected leadership traits. Leading a successful tech innovation requires acknowledging your ego is frequently the dominant driver in your behavior; however, it is purpose, not ego that should be what motivates and inspires you.
Ego vs. Purpose Leaders find motivation either through ego or purpose. Where you find your motivation can be the determining factor in the success of your innovation, project or new business.
The Perils and Pitfalls of Ego Motivation Those leaders who find motivation through ego are only looking to benefit themselves, through profit, praise or self-validation. The ego-driven strategy, whether it be for a technology innovation or a new business launch, doesn’t lend itself to long-term success, because the purpose […]
Digital Transformation (DT) is revolutionizing industries everywhere. As professionals and departmental leaders in human resources, information technology, financial services and marketing/sales – we’ve seen our peers experience the benefits of automation. When proposing and evaluating your departments DT, what goals should you set to ensure the maximum impact for your company?
The digital transformation process requires executive leadership to have vision and define the desired areas of outcome. The current trend, according to the MIT Sloan Management Review, is transforming three key areas: customer experience, operational processes and business models.
Baseline Today; Measure Tomorrow. Once you define your key measurement areas, it’s time to document a baseline of current data points. To start, establish procedural processes of timelines and key performance indicators (KPIs). DT often has company-wide implications and all stakeholders should be involved in defining baselines and goal setting.
Measuring Customer Experience Goals. If your objective is to […]
For years, the tech industry giants of Google, IBM, Microsoft and others have been predicting the sweeping changes that artificial intelligence (AI), combined with robotics will bring to the future global economy and workforce.
According to a study by research firm Gartner, an estimated 1.8 million jobs may be lost by 2020, but as we know, for every negative action there is a positive reaction and an estimated 2.3 million jobs may be created.
Which side of the AI chasm will your job be on? How do you future-proof your career to ensure you are on the job-creation side?
What Industries Will be Most Affected by AI? Industries at risk have the common factor of predictable tasks and rules that machine-learning algorithms will replicate. Manufacturing, finance, retail, driving, accounting and any customer-facing positions are all at risk. As a result, now might be the best time to consider a […]